FAQ CANADA

ABOUT MY ORDER

Ensuring the security of your personal data is our top priority. A secure connection is established with our order form to protect your data. All information you enter into the form, from your credit card number to your address, is converted into code upon sending. The data is encrypted during the entire transmission process. This prevents any unauthorized third parties from viewing or manipulating your personal data.

We use an SSL [Secure Socket Layer] protocol to guarantee the security of your data. The SSL encryption is activated if the URL starts with https:// or if a lock symbol appears in the bottom status bar [Internet Explorer, Mozilla].

All data you submit to us is encrypted and stored on a high-security server for the best possible protection. Your credit card data is deleted immediately once we've processed your order.
Paying for your order in the Porsche Design Onlineshop is convenient and easy - just use your credit card [MasterCard, VISA or American Express]. The security number makes this payment method especially safe. This three-digit number is printed in the signature area on the back of your card.
Please always make sure that you enter your e-mail address correctly when you place your order. Once we receive your order, we will automatically send you a confirmation e-mail containing all of the important information pertaining to your order. If you do not receive an automatic e-mail confirmation from us, this could be due to one of two reasons:

  • You entered your e-mail address incorrectly.
  • The server was overloaded when you placed the order and we never received it.
If you want to be sure that we've received your order, feel free to call us on 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or send an e-mail to porschedesignonline@tpservices.com. We are always happy to assist you personally. We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.
Problems may arise in completing your order if the server is overloaded. In this case, we ask you to please try placing the order at a later time. If your second attempt is unsuccessful, please call us at 1-909-551-7008 or send an e-mail to porschedesignonline@tpservices.com
It should be possible to cancel your order if it is done promptly. Please contact our service center by phone at 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or send an e-mail to porschedesignonline@tpservices.com. If you'd like to change your order, please cancel the first order and place a new one in the online shop.

PRICES AND DELIVERY

Prices are subject to short-term changes, errors excepted. All prices are in CAN-Dollars (VAT excluded), the position shipping cost does include international shipping charges as well as customs and duties. The prices at the time the order is placed are valid.
All orders are shipping from Ontario, California, USA. International Shipping cost in the Canada Online Shop are calculated based on the value of the item and also include international customs and duty charges. International orders are shipping with FedEx International Economy.
We process your orders on the same day if placed before 10:30am, delivery usually takes about 5 business days. In rare cases – during the Christmas season, for example – your order can take up to 7 business days to arrive. These delays are due to the high volume of packages handled by the carrier.

PRODUCT INFORMATION

When you visit the Porsche Design Onlineshop, the first page you will see features a selection of the highlights of our range.

From here, you can select individual product categories or an overview of all products in the Products menu in the upper left corner of the screen. Once you've chosen a product category, you can scroll through the products by simply moving the mouse pointer to the left or right. If you would like to find out more about a specific product, simply click on it to display a screen containing more detailed information.

If you want to purchase one or more products, please click on the Add to cart button in the upper right corner of the product detail page. Once you have finished shopping, confirm your purchase by clicking on the Checkout button, also in the lower right of the screen. Follow the steps displayed on screen to complete your purchase.
Once you have chosen a product, simply click on Add to cart to put the product in your shopping cart until you place an actual order. You are under no obligation to purchase the product. In order to see an overview of the products in your cart, click the mouse pointer over the shopping cart area in the upper right corner of the screen.
The Porsche Design Store online shop offers an exclusive selection of our versatile and high-quality product range. If you would like more information about our product portfolio, go to www.porsche-design.com/ca/en or contact us directly on 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)). We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.
If you have questions, please contact the Online Team at 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT) or e-mail porschedesignonline@tpservices.com
We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.

RETURNS

We are sure that you will enjoy and be satisfied with your Porsche Design product[s]. If you have a complaint, we will refund the purchase price immediately upon receiving the items.

Please take note of our return policy. Depending on the financial institution, it may take several days before the purchase amount is credited to your card account.
We send a return slip with every order. This needs to be completed and sent back with the returned item[s]. Please provide the relevant information, e.g. the invoice number, reason for return and desired transaction [credit or exchange]. The return slip also includes an addressed sticker with prepaid postage to use to return your goods.

CYBER WEEK

Cyber Week 11/23/2021 to 11/29/2021
Enjoy 20% off on eligible purchases in our official online shop and at selected U.S. Porsche Design Stores, including Beverly Hills, South Coast Plaza, Aventura Mall, Boca Raton, Brickel City Centre, Houston Galleria, excluding Porsche Design outlet stores and airport locations. In addition, enjoy special highlight offers while stocks last. Excluded from this promotion are: all products in the Timepieces category, the 911 Soundbar, the In-Ear, the P’8930, P’8921, P’8928 sunglasses and all bags in the Urban Eco series. Prices as marked online and in-stores. No adjustments to prior purchases. Cannot be combined with any other promotions or discounts. Prices and terms subject to change without notice. Additional exclusions may apply.
Gift With Purchase (GWP) is only available 11/23/2021 through 12/31/2021
While supplies last at select Porsche Design stores, including Porsche Design Beverly Hills, Aventura, Boca Raton, Brickell City Centre, Houston, South Coast Plaza, and at www.porsche-design.com. Limited to one free gift per customer. Purchase must meet minimum purchase condition (CAN500+) to receive free gift. Subtotal does not include tax or shipping fees. Free gift will be automatically added to cart upon online checkout once threshold is reached. Free gift is subject to change without prior notice. Other restrictions may apply. Free gift with purchase returns are processed as per our return policy.

IS MY ONLINE ORDER SECURE?

Ensuring the security of your personal data is our top priority. A secure connection is established with our order form to protect your data. All information you enter into the form, from your credit card number to your address, is converted into code upon sending. The data is encrypted during the entire transmission process. This prevents any unauthorized third parties from viewing or manipulating your personal data.

We use an SSL [Secure Socket Layer] protocol to guarantee the security of your data. The SSL encryption is activated if the URL starts with https:// or if a lock symbol appears in the bottom status bar [Internet Explorer, Mozilla].

All data you submit to us is encrypted and stored on a high-security server for the best possible protection. Your credit card data is deleted immediately once we've processed your order.

HOW CAN I PAY FOR MY ORDER?

Paying for your order in the Porsche Design Onlineshop is convenient and easy - just use your credit card [MasterCard, VISA or American Express]. The security number makes this payment method especially safe. This three-digit number is printed in the signature area on the back of your card.

WILL I RECEIVE AN ORDER CONFIRMATION?

Please always make sure that you enter your e-mail address correctly when you place your order. Once we receive your order, we will automatically send you a confirmation e-mail containing all of the important information pertaining to your order. If you do not receive an automatic e-mail confirmation from us, this could be due to one of two reasons:

  • You entered your e-mail address incorrectly.
  • The server was overloaded when you placed the order and we never received it.
If you want to be sure that we've received your order, feel free to call us on 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or send an e-mail to porschedesignonline@tpservices.com. We are always happy to assist you personally. We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.

WHAT SHOULD I DO IF I HAVE PROBLEMS PLACING MY ORDER ONLINE?

Problems may arise in completing your order if the server is overloaded. In this case, we ask you to please try placing the order at a later time. If your second attempt is unsuccessful, please call us at 1-909-551-7008 or send an e-mail to porschedesignonline@tpservices.com

CAN I CHANGE OR CANCEL MY ORDER?

It should be possible to cancel your order if it is done promptly. Please contact our service center by phone at 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or send an e-mail to porschedesignonline@tpservices.com. If you'd like to change your order, please cancel the first order and place a new one in the online shop.

WHAT PRICES ARE LISTED IN THE ONLINE SHOP?

Prices are subject to short-term changes, errors excepted. All prices are in CAN-Dollars (VAT excluded), the position shipping cost does include international shipping charges as well as customs and duties. The prices at the time the order is placed are valid.

HOW MUCH DOES DELIVERY COST?

All orders are shipping from Ontario, California, USA. International Shipping cost in the Canada Online Shop are calculated based on the value of the item and also include international customs and duty charges. International orders are shipping with FedEx International Economy.

HOW QUICKLY WILL MY ORDER BE DELIVERED?

We process your orders on the same day if placed before 10:30am, delivery usually takes about 5 business days. In rare cases – during the Christmas season, for example – your order can take up to 7 business days to arrive. These delays are due to the high volume of packages handled by the carrier.

HOW DO I FIND WHAT I'M LOOKING FOR IN THE PORSCHE DESIGN STORE ONLINE SHOP?

When you visit the Porsche Design Onlineshop, the first page you will see features a selection of the highlights of our range.

From here, you can select individual product categories or an overview of all products in the Products menu in the upper left corner of the screen. Once you've chosen a product category, you can scroll through the products by simply moving the mouse pointer to the left or right. If you would like to find out more about a specific product, simply click on it to display a screen containing more detailed information.

If you want to purchase one or more products, please click on the Add to cart button in the upper right corner of the product detail page. Once you have finished shopping, confirm your purchase by clicking on the Checkout button, also in the lower right of the screen. Follow the steps displayed on screen to complete your purchase.

HOW DOES THE SHOPPING CART WORK?

Once you have chosen a product, simply click on Add to cart to put the product in your shopping cart until you place an actual order. You are under no obligation to purchase the product. In order to see an overview of the products in your cart, click the mouse pointer over the shopping cart area in the upper right corner of the screen.

DOES THE PORSCHE DESIGN STORE ONLINE SHOP OFFER ALL PORSCHE DESIGN PRODUCTS?

The Porsche Design Store online shop offers an exclusive selection of our versatile and high-quality product range. If you would like more information about our product portfolio, go to www.porsche-design.com/ca/en or contact us directly on 1-909-551-7008 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)). We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.

I HAVE A QUESTION ABOUT ONE OR MORE PRODUCTS. WHO CAN I ASK?

If you have questions, please contact the Online Team at 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT) or e-mail porschedesignonline@tpservices.com
We will be closed on November 25, 2021 in Observance of the Thanksgiving Holiday.

CAN I EXCHANGE OR RETURN A PRODUCT I'VE ORDERED?

We are sure that you will enjoy and be satisfied with your Porsche Design product[s]. If you have a complaint, we will refund the purchase price immediately upon receiving the items.

Please take note of our return policy. Depending on the financial institution, it may take several days before the purchase amount is credited to your card account.

WHAT DO I NEED TO REMEMBER WHEN SENDING THE PRODUCTS BACK?

We send a return slip with every order. This needs to be completed and sent back with the returned item[s]. Please provide the relevant information, e.g. the invoice number, reason for return and desired transaction [credit or exchange]. The return slip also includes an addressed sticker with prepaid postage to use to return your goods.

CYBER WEEK OFFER DISCLAIMER

Cyber Week 11/23/2021 to 11/29/2021
Enjoy 20% off on eligible purchases in our official online shop and at selected U.S. Porsche Design Stores, including Beverly Hills, South Coast Plaza, Aventura Mall, Boca Raton, Brickel City Centre, Houston Galleria, excluding Porsche Design outlet stores and airport locations. In addition, enjoy special highlight offers while stocks last. Excluded from this promotion are: all products in the Timepieces category, the 911 Soundbar, the In-Ear, the P’8930, P’8921, P’8928 sunglasses and all bags in the Urban Eco series. Prices as marked online and in-stores. No adjustments to prior purchases. Cannot be combined with any other promotions or discounts. Prices and terms subject to change without notice. Additional exclusions may apply.

GIFT WITH PURCHASE

Gift With Purchase (GWP) is only available 11/23/2021 through 12/31/2021
While supplies last at select Porsche Design stores, including Porsche Design Beverly Hills, Aventura, Boca Raton, Brickell City Centre, Houston, South Coast Plaza, and at www.porsche-design.com. Limited to one free gift per customer. Purchase must meet minimum purchase condition (CAN500+) to receive free gift. Subtotal does not include tax or shipping fees. Free gift will be automatically added to cart upon online checkout once threshold is reached. Free gift is subject to change without prior notice. Other restrictions may apply. Free gift with purchase returns are processed as per our return policy.