SHIPPING AND RETURNS CANADA
You can choose 2 options of shipment:
- Standard: Means, you will receive your order latest 5 business days (depending on distance to our Warehouse in Ontario, California, USA) after you placed your order online, if your order will be placed before 10:30 AM. Signature required at delivery unless you wish to waive the signature (in this case please call us at 1-770-290-7724 (Service time: Monday-Friday., 9am-5pm (PST) or E-Mail us at firstname.lastname@example.org). If signature at delivery is waived, you will take the risk for any lost or stolen packages.
- Express: Means you will receive your order within 2 business days after you placed your order online. Online cut-off times for same day order processing is 10:30 AM (PST). Signature is required at delivery unless you wish to waive the signature (in this case please call us at 1-770-290-7724 Monday-Friday, 9am-5pm (PST) or E-Mail us at email@example.com). If signature at delivery is waived, you will take the risk for any lost or stolen packages.
CAN I RETURN AN ITEM I ORDERED?
Yes. We guarantee your satisfaction with all merchandise purchased at the official Porsche Design Online Shop. Items may be returned for a refund of the purchase price, less shipping and handling fees to our Porsche Design Logistics Services. Porsche Design items purchased from any other retailer must be returned to that retailer.
Porsche Design will accept merchandise in its original condition when accompanied by the original receipt. We will not accept merchandise that has been worn, used or altered. The purchased item may be returned within 30 days from the date of delivery. Please follow the directions below when returning merchandise purchased from the Porsche Design Online Shop:
- Indicate why you are returning the item(s) on the return form included with your order and include it in the return package.
- Repackage the item(s) with the original packaging.
- Use the return address label and tape it to the outside of the box.
- We recommend that you insure all return items and ship via UPS or FedEx to the address indicated on the return label.
WHERE DO I SEND RETURNS?
Please send returns in their original packaging to:
Porsche Design of America, Inc.
c/o Porsche Design Logistics Services
3095 E. Cedar Street, Suite 200
Ontario, CA 91761, USA
Please include your order number on the return label on the outside of the box. This will help us expedite processing your return.
CAN I RETURN MERCHANDISE WITHOUT THE ORIGINAL RECEIPT?
If you do not have a receipt, you may call us at 1-770-290-7724 (Service time: Mo.-Fr., 9am-5pm (PST/PDT)) or E-mail us at firstname.lastname@example.org.
We will be happy to locate your order and if we are able to match your purchase to an order in our system we will be pleased to process your return. We do not accept returns for Porsche Design items purchased from other retailers. These items must be returned to the retailer where they were purchased.
HOW DO I RETURN DEFECTIVE OR DAMAGED MERCHANDISE?
If you should receive a damaged or defective item, please let us know! We are available to assist you Monday-Friday from 9:00 a.m. to 5:00 p.m. PST at 1-770-290-7724. We will gladly facilitate the return of your product and send you a replacement.
WHAT IF MY ORDER WAS SHIPPED INCOMPLETE OR I RECEIVED THE WRONG ITEM?
If you should receive an order that is incomplete, or if the wrong item was shipped, please let us know! We are available to assist you Monday through Friday from 9:00 a.m. to 5:00 p.m. PST at 1-770-290-7724. We will gladly correct the error and send you the missing item(s) or the product originally ordered.
HOW DO I RETURN OR EXCHANGE A GIFT?
Gift returns or exchanges can be processed without a receipt if we can locate the purchasing information in our database. Please call us at 1-770-290-7724, Monday-Friday, 9am-5pm (PST) or E-mail us at email@example.com. We will locate the original order and will need to know the name of the person who bought the gift for you. If the return is for a refund, the original purchasing credit card will be credited. Unfortunately, we will not be able to process your return if we are unable to match your item with an order in our system.
WHEN WILL I RECEIVE A CREDIT FOR MY RETURN?
Refunds will appear as a credit to the original purchasing credit card for the purchase amount shown on your receipt, less shipping and handling charges. We will process the return and credit your account within 5-7 business days of receipt of your returned item. Depending on your credit card company's policies, it may take one to two billing cycles for the credit to appear on your statement.