When you visit the Porsche Design Onlineshop, the first page you will see features a selection of the highlights of our range.

From here, you can select individual product categories or an overview of all products in the "Products" menu in the upper left corner of the screen. Once you've chosen a product category, you can scroll through the products by simply moving the mouse pointer to the left or right. If you would like to find out more about a specific product, simply click on it to display a screen containing more detailed information.

If you want to purchase one or more products, please click on the "Add to cart" button in the upper right corner of the product detail page. Once you have finished shopping, confirm your purchase by clicking on the "Checkout" button, also in the lower right of the screen. Follow the steps displayed on screen to complete your purchase.

Once you have chosen a product, simply click on "Add to cart" to put the product in your shopping cart until you place an actual order. You are under no obligation to purchase the product. In order to see an overview of the products in your cart, click the mouse pointer over the shopping cart area in the upper right corner of the screen.
 

Ensuring the security of your personal data is our top priority. A secure connection is established with our order form to protect your data. All information you enter into the form, from your credit card number to your address, is converted into code upon sending. The data is encrypted during the entire transmission process. This prevents any unauthorized third parties from viewing or manipulating your personal data.

We use an SSL [Secure Socket Layer] protocol to guarantee the security of your data. The SSL encryption is activated if the URL starts with "https://" or if a lock symbol appears in the bottom status bar [Internet Explorer, Mozilla].

All data you submit to us is encrypted and stored on a high-security server for the best possible protection. Your credit card data is deleted immediately once we've processed your order.

Paying for your order in the Porsche Design Onlineshop is convenient and easy - you can choose between PayPal or credit card [MasterCard, VISA or American Express]. The security number makes this payment method especially safe. This three-digit number is printed in the signature area on the back of your card.
 

Please always make sure that you enter your e-mail address correctly when you place your order. Once we receive your order, we will automatically send you a confirmation e-mail containing all of the important information pertaining to your order. If you do not receive an automatic e-mail confirmation from us, this could be due to one of two reasons:

• You entered your e-mail address incorrectly.
• The server was overloaded when you placed the order and we never received it.

If you want to be sure that we've received your order, feel free to call us on 0800 9000 911 [national] or send an e-mail to shop@porsche-design.de. We are always happy to assist you personally.

Problems may arise in completing your order if the server is overloaded. In this case, we ask you to please try placing the order at a later time. If your second attempt is unsuccessful, please call us on 0800 9000 911 [national] or send an e-mail to shop@porsche-design.de. We are always happy to assist you personally.
 

It should be possible to cancel your order if it is done promptly. Please contact our service centre by phone on 0800 9000 911 [national] or send an e-mail to shop@porsche-design.de. If you'd like to change your order, please cancel the first order and place a new one in the online shop.
 

After completing order, you will receive an automatic confirmation of receipt via email. You will also receive the subsequent shipping confirmation by email, which includes the tracking code for your order. Please check your spam folder for any missing messages.
Since all our orders are shipped from our distribution center in Germany, we cannot guarantee an exact delivery time for orders to Great Britain. As a result of the most recent developments in the UK, Express shipping will be delayed and take place in the beginning of January. Due to the closure of all traffic through the Eurotunnel our standard deliveries are unfortunately delayed indefinitely. Delivery will take place in January at the earliest. We kindly ask for your understanding.

You can cancel your order if the goods have not yet been packed and shipped. To do so, please contact our customer service. Please understand that for technical reasons we cannot cancel the order once the goods have been shipped. It is possible to cancel the order by returning the goods to us within 14 days. This requires that the goods are unused and in their original condition.
 

Unfortunately, you cannot change or add to your order once it has been placed. If you would like to change something, we ask that you place a new order.
 

Please ensure that the message didn't end up in your spam folder. It may also be possible that a different email address was entered by mistake when the order was placed.
 

You can easily and conveniently pay for items in the Porsche Design Online Shop via PayPal, immediate bank transfer and multiple credit cards. Asking for your so-called card verification value [CVV for short] makes this payment method particularly secure. This three-digit number is printed on the back of your credit card in the signature box. The above information can also be found under the following link: https://www.porsche-design.com/en/Payment-and-Delivery-Information/
 

The introduction of SEPA (Single Euro Payments Area) created a single payment area within Europe. In Germany, SEPA replaces the account number and bank code with the IBAN and BIC. As an international, standardized bank account number, the IBAN replaces existing national account numbers for bank transfers. The IBAN consists of a maximum of 34 digits. The 1st and 2nd digits indicate the country code, the 3rd and 4th digits the check digits, and the next 30 digits contain your account information. The BIC is a bank's unique international term and replaces the previous bank code. Your IBAN and BIC are usually imprinted on your bank card.
 

You will need to enter your corresponding voucher code in the final step of the shopping cart, under "redeem voucher". The order overview updates itself and the corresponding discount is automatically deducted. Please check the exact conditions on the respective voucher. When ordering online, only one voucher code can be redeemed per order. Please note that vouchers cannot be redeemed for sale articles as well as Porsche Design Timepieces, Porsche eBikes, limited products and specific Porsche Originals articles. If your voucher does not work, please contact shop@porsche-design.de.
 

 

Errors and omissions are excepted. All prices are given in Swiss francs and include statutory value-added tax and customs duty. The prices in effect at the time the order is placed are charged.
 

We offer standard shipping for 11.99 CHF to any destination within Switzerland. Standard shipping is free of charge for orders over 100 CHF. Our express shipping costs 27 CHF per order, regardless of the size or weight of the package. We take care of customs clearance and customs duties for you.

All prices are quoted in CHF, including the statutory sales tax and customs duties. Customs duty is charged to the seller.
 

We process your orders on the same day, delivery usually takes about 3-5 business days. The delivery time may vary for orders from outside Germany. In rare cases – during the Christmas season, for example – your order can take up to 7 business days to arrive. These delays are due to the high volume of packages handled by the carrier.
 

Porsche Design delivers your products to any desired address within our delivery areas. Whether it's to your home, workplace or to a neighbour's house. For any additional information, please visit: https://www.porsche-design.com/ch/en/footer/service-help/payment-and-delivery-information/
 

You will receive a shipping confirmation with a tracking number once your order has left our warehouse. Use this number to track your order. You can also check the status of your order under "My Account" in the "Orders" section.
 

 

If you have chosen express shipping for your order and decide to return one or more items, we regret to inform you that we cannot refund the express shipping cost if your order was delivered within the specified 48-hour delivery time. 

The Porsche Design Store online shop offers an exclusive selection of our versatile and high-quality product range. If you would like more information about our product portfolio, go to www.porsche-design.com or contact us directly on 0800 9000 911 [national].
 

If you still have questions, please contact us by phone on 0800 9000 911 [national] or send an e-mail to shop@porsche-design.com.
 

Porsche Design watches are unique design pieces and we have the highest demands when it comes to the materials and quality of our products. Even a clock needs a pit stop now and then. To ensure that your request can be dealt with as quickly as possible, we ask that you send your watch to a certified Porsche Design service and repair centre. You will find the service centre responsible for your region by clicking the following link. : Porsche Design watch centre. There we will be able to address your concerns and discuss further possibilities with you.
 

If you're looking for more information about your mobile device, you can directly select your Porsche Design Smartphone on the official Huawei website. Visit https://consumer.huawei.com/en/support/ for information regarding the user's manual, a quick start guide, and other tips for using your smartphone. You will also find a software update guide known as OTA Update.
 

You will receive a notification via your smartphone whenever a new software update becomes available. For best performance, We recommend upgrading your device to the latest software version. An update can also eliminate simple problems with regards to connectivity, GPS, Bluetooth etc. If you need directions, you can find them by searching the Support Centre on the following page: https://consumer.huawei.com/en/support/search/
 

Please contact the dealer or store where you purchased the watch for verification of warranty claims.
 

You will find various information about your product on our page: http://www.porsche-design-computing.com. In addition, the "Service and Support" area allows you to create a service request. A service technician will then contact you as soon as possible to resolve your request.
 

Please contact one of our stores. There you'll be able order a new remote control and any further requests can be processed on site. Your nearest store can be found on our website via the store locator.
 

The Soundbar is a highlight product from Porsche Design. Due to the special nature of this product, the 911 Soundbar must have its original packaging in order for it to be returned. Therefore, if you no longer have the original packaging, please contact us via the contact form. There is a €50 contribution fee for new replacement packaging. Alternatively, you can also contact the dealer or the store where you purchased the product. Any costs incurred will be charged to the person responsible in the case of transport damage due to the improper return of the 911 Soundbar.
 

You can visit one of our stores. Your nearest store can be found on our website via the store locator. There you will be able to order a new power plug.
 

Porsche Design Eyewear has been synonymous with trend-setting design and perfect functionality for 40 years. Our glasses should not only inspire at first glance, but also for years to come. In order to be able to determine what to do next, we ask you to contact the Porsche Design dealer from whom you purchased your model. Alternatively, you can find an optician near you by using our store locator (https://www.porsche-design.com/en/store-locator/). In order for your request to be immediately resolved on site, we recommend that you call the optician in advance.
 

Please use our size chart if you're unsure about which eyeglass size is right for you. The respective product detail page features a size chart for all eyewear along with the appropriate measurements (width, height, bridge, temple length).
 

You can also order different refill sets from our online shop. Click here for refill sets: https://www.porsche-design.com/en/Accessories/Writing-Tools/. Please make sure that the product you need is available. Alternatively, use our store locator https://www.porsche-design.com/en/store-locator/ to find a store near you.
 

Unfortunately we cannot replace spray nozzles. Please contact the retailer or the store where you bought the perfume to check your warranty claims.
 

You can always test a selection of our Porsche Design fragrances in our stores and purchase them there. You can visit a store near you using the store locator: https://www.porsche-design.com/en/store-locator/
 

Please note that, aside from claims cases, returns containing opened perfume bottles will be rejected. We ask you to please use the original packaging when returning the product so that the shipment of dangerous goods (including hazardous goods stickers) is handled properly.
 

It is important that high-quality knives are always sharp. As such, the knife must be sharpened regularly. It is important that you never scrape the cutting edge of the knife against the cutting board. Always use the back of the knife instead. Be sure to always wash the knife carefully, never put it in the dishwasher and never clean it together with other dishes. This can damage the high-quality blade. It is sufficient to rinse the knife with water after use and let it dry. Always use a wooden or plastic cutting board when cutting. Never cut on a hard surface, as this may damage or dull the blade.
 

You can also order spare parts such as a spare glass and a leather hose for your Shisha 2.1 from our online shop. https://www.porsche-design.com/en/Accessories/Smoking-Accessories/ Alternatively, use our store locator https://www.porsche-design.com/en/store-locator/ to find a store near you.
 

Please follow our short instructions first and check your lighter's various functions. If you've followed the test instructions and your lighter still doesn't work, please contact your Porsche Design dealer or the store where you purchased the product.
 

Please note that the lighter should be properly emptied prior to sending it back. We ask you to please use the original packaging when returning the product so that the shipment of dangerous goods (including hazardous goods stickers) is handled properly.
 

For any questions about your bag or suitcase, we kindly ask you to contact the Porsche Design dealer or the store where you purchased the product. Alternatively, you can send your request via the contact form on our website. We will take a look at the submitted information and help you find the right person to contact.
 

If you have questions regarding availability of new collections,we ask you to be patient. As soon as new products become available, they are sold through the online shop. Please understand that we cannot address individual requests.
 

 

We are sure that you will enjoy and be satisfied with your Porsche Design product[s]. If you have a complaint, you can return your order within 30 days from receipt of the goods. In the case of a credit note, it may take a few days, depending on the credit institution, until the amount paid is credited to your payment method. An exchange is only possible for the exact same product. Please note that a replacement delivery is only possible in the case of a [material] defect. An exchange against another size or color variant is not possible. For this we kindly ask you to place a new order. 

Just as for shipping, we will cover the costs and customs duty for the return shipment. Please note that returns are only free of charge if you use a returns label provided by us.
 

Returns are free of charge when using a return label provided by us within 30 days of receipt of the goods. Each outgoing order is accompanied by a returns slip which should be completed in case of a return. Please provide the relevant information, such as order number, reason for return and desired further procedure [credit note or exact replacement]. On the return note you will find the prepaid and addressed return label. Please attach this label to the package so that it is clearly visible.

If you do not have a return slip with a parcel label, please contact our customer service at shop@porsche-design.de. Please note that returns are only free of charge if you use a returns labels provided by us. We therefore ask you to avoid returning items independently.

If you don't like an item you ordered from our online shop, or it doesn't fit, or for any other reason, you have the option of returning your order free of charge within 30 days after having received the goods. Please note, however, that this only applies to unopened, intact and unused items.
You have 14 days to exercise your statutory right of withdrawal without providing a reason for the return. In order to meet the deadline, it is sufficient to ship the return in a timely manner. Further explanations and information on the right of withdrawal, its conditions and consequences can be found in the cancellation policy and general terms and conditions.

If you cannot find your return slip, please send an email with the order number and contact details to: shop@porsche-design.de. We will immediately send you a new return slip by email and you can return the package to us.

We very much regret that you're not satisfied with the item you purchased from us. In this case please submit your complaint using the form on our contact page or by e-mail to contact@porsche-design.de. Please provide as much information as possible so that we can quickly check your complaint. Please note that we are unable to process your complaint without complete information and documents (pictures, proof of purchase, warranty card, etc.).

 

You may claim your warranty by contacting the dealer from whom you purchased the product. You can only assert your claims against Porsche Design if you originally purchased the product from a Porsche Design Store or an official Porsche Design dealer or from the online shop belonging to Porsche Lifestyle GmbH & Co. KG (www.porsche-design.com). If you have lost the receipt, then check if you have an alternative proof of purchase. A bank statement will also be accepted as proof of purchase.

The fastest way to get your application through to us is the career portal on the Porsche website: https://www.porsche.com/uk/aboutporsche/jobs/. Please register for your application process via our online applicant portal; there you can directly submit your personal documents. On the website you will also find an overview of all career opportunities at Porsche Lifestyle GmbH & Co. KG. Good luck!

We apologise if your cancellation was unsuccessful. Please send your request to the following email address and we will take care of the rest: contact@porsche-design.com
 

Feel free to contact our customer service if you have any questions regarding your order, login or registration. If you call from Germany, use the number +49 8009000911, or email us at contact@porsche-design.com. We are here for you from Mon. - Fri. 9:00 a.m. to 6:00 p.m.