Please always make sure that you enter your e-mail address correctly when you place your order. Once we receive your order, we will automatically send you a confirmation e-mail containing all of the important information pertaining to your order. If you do not receive an automatic e-mail confirmation from us, this could be due to one of two reasons:
If you want to be sure that we've received your order, feel free to call us on 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT)) or send an e-mail to customerservice@porsche-design.com. We are always happy to assist you personally.
Problems may arise in completing your order if the server is overloaded. In this case, we ask you to please try placing the order at a later time. If your second attempt is unsuccessful, please call us at 1-909-551-7008 or send an e-mail to customerservice@porsche-design.com
If you wish to cancel your order, please contact our customer service center by phone at 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT)) or send an e-mail to customerservice@porsche-design.com. If you would like to change your order, please cancel the first order and place a new order in our online shop.
The Porsche Design Store Online Shop offers an exclusive selection of our versatile and high-quality product range. If you would like more information about our product portfolio, go to www.porsche-design.com/ca/en or contact us directly on 1-909-551-7008 (Service time: Mo.-Fr., 7:30 am-4pm (PST/PDT)) or customerservice@porsche-design.com.
If you have questions, please contact the Online Team at 1-909-551-7008 (Service time: Mo.-Fr., 7:30am-4pm (PST/PDT) or e-mail customerservice@porsche-design.com
We are sure that you will enjoy and be satisfied with your Porsche Design product[s].
In the event that a return is needed please contact us at 1-909-551-7008 or email us at customerservice@porsche-design.com to obtain a return authorization which includes a prepaid return label.
Please take note of our return policy. Depending on the financial institution, it may take several days before the purchase amount is credited to your card account.
Shipping cost and customs duties are not refundable.
Unfortunately we are unable to offer exchanges at this time.
In the event that a return is needed please contact us at 1-909-551-7008 or email us at customerservice@porsche-design.com to obtain a return authorization which includes a prepaid return label and 3 copies of your commercial invoice.
Package the returned item[s] securely. Post the return label and all 3 copies of the commercial invoice to the outside of the package. Please drop your package off at your nearest Fedex Location.
Please take note of our return policy. Depending on the financial institution, it may take several days before the purchase amount is credited to your card account.
Unfortunately we are unable to offer exchanges at this time.