General Business Terms and Conditions

§1 Applicability

These General Business Terms and Conditions shall be the basis for all contracts made by Porsche Lizenz- und Handelsgesellschaft mbH & Co. KG, Groenerstraße 5, D-71636 Ludwigsburg (hereinafter: Porsche Design Onlineshop) with users via the online sales channel of the Porsche Design Onlineshop. The customer’s general business terms and conditions shall not apply, even if they have not been expressly refuted.

§2 Delivery zone / customer address

The following supply restrictions apply:

Porsche Design Onlineshop shall only supply customers whose delivery and invoice addresses are in one of the following countries: Federal Republic of Germany, Austria, United Kingdom, France, Spain (except the Canary Islands), Italy, Denmark, Estonia, Finland, Luxembourg, Sweden, Belgium, Bulgaria, Romania, Ireland, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Switzerland, Slovakia, Slovenia, Czech Republic, Hungary and Greece. No deliveries shall be made outside these countries.

§3 Conclusion of contract of sale

Contracts shall be made in German or in English. The offering of products on the web pages of the Porsche Design Onlineshop shall not constitute a binding offer to make a contract. These offers shall merely invite the customer to make a binding declaration of what, if any, product he wishes to order. The customer’s order shall constitute a binding offer to make a contract of sale for the goods that have been ordered by the customer. The contract shall come into existence when the Porsche Design Onlineshop accepts the order.

In particular, the Porsche Design Onlineshop shall be entitled to check first whether it is possible to deliver the goods. The Porsche Design Onlineshop may express explicit acceptance in text form, e.g. by sending acceptance of the contract by e-mail, or implicitly through the fact that the Porsche Design Onlineshop has sent the goods for dispatch or begun performance of the service. A mere acknowledgement of receipt of the customer’s order by the Porsche Design Onlineshop shall not constitute acceptance of that order. Once the contract has been made, the Porsche Design Onlineshop will not store the contract in a form that is accessible to the customer.

You consent to receiving invoices in electronic form via e-mail. A paper invoice will be enclosed with your order. In the case of partial deliveries, the invoice will accompany the partial delivery with the highest gross invoice amount.

§4 Revocation instructions and form

If you are a consumer, you a have a revocation right in the cases provided for by law (Section 312g German Civil Code) to which the following information applies:

Revocation instruction

Revocation right

You are entitled to withdraw from this contract within fourteen days without giving any reason.

The deadline for withdrawal is fourteen days from the date on which you or a third party designated by you who is not the carrier takes possession of the goods or in the event the contract is to deliver the goods in several part consignments or items from the date on which you or a third party designated by you who is not the carrier takes possession of the final part consignment or last item.

To exercise your revocation right, you need to send us (Porsche Lizenz- und Handelsgesellschaft mbH & Co.KG, Groenerstrasse 5, 71636 Ludwigsburg, Germany, Tel. + 49 (0) 711/911 0, fax + 49 (0) 711/911 12880, e-mail: contact@porsche-design.com) an unequivocal statement (e.g. a letter sent by regular mail, a fax or an e-mail) expressing your decision to withdraw from this contract. You may, but are not obliged to, use the enclosed sample revocation form for this purpose.

The deadline for withdrawal shall be deemed complied with if you send notification expressing your desire to exercise the revocation right before expiry of the deadline for withdrawal.

Consequences of revocation

If you withdraw from this contract, we must refund all payments received from you, including the delivery costs (except for any additional costs that may have arisen if you chose a delivery method other than the most economical standard delivery method offered by us), without undue delay and at the latest within fourteen days from the date on which we received notification regarding your withdrawal from the contract. For this refund we will use the same method of payment as used by you in the original transaction, unless expressly agreed otherwise with you. In no case will we charge any fees for refunding the payment. We may refuse to refund the payment until we have received the returned goods or until you have submitted proof of returning the goods, whichever event occurs first.

You must return or deliver the goods to

Porsche Lizenz- und Handelsgesellschaft mbH & Co. KG

Retourenabteiling

c/o LOEWE Logistik & Service GmbH & Co. KG

Roentgenstrasse 17

32052 Herford

Germany

without undue delay and in any case at the latest within fourteen days of the date on which you notify us that you are withdrawing from this contract. The return period shall be deemed complied with if you send the goods before the 14-day period expires.

You are responsible for the direct costs of returning the goods to us.

You only need to pay for any loss in value of the goods if this loss in value is due to any handling of the goods by you that was not necessary to examine the nature, properties and functionality of the goods.

You may, but are not obliged to, use the sample revocation form in the link below to exercise the revocation right:

Revocation Form (PDF)

§5 Prices and payment

All prices are in Euro and include VAT at the applicable statutory rate. The shipping costs shall be added.

Prices and all elements included in the price, e.g. postage and packing, supplements or tax (hereinafter: payment) for each order shall be displayed to the customer on the Porsche Design Onlineshop’s web pages before the order is placed. Possible payment methods shall be displayed to the customer in the Porsche Design Onlineshop. If a credit card payment, credit transfer or direct debit is unpaid, revoked or returned, the bank charges thereby incurred by the Porsche Design Onlineshop shall be borne by the customer.

§6 Delivery

The Porsche Design Onlineshop shall make no delivery until payment has been received or shall make delivery concurrently against payment. The delivery time is normally approximately 3 working days (for shipping within Germany) and approximately 5 working days (for shipping outside of Germany) from the receipt of payment, up to, but not exceeding 30 working days after the duly release of the payment.

§7 Warranty / liability

7.1. The liability of the Porsche Design Onlineshop is as provided for in statutory warranty regulations and in any other warranties which may have been granted. Notwithstanding this, damage claims or reimbursement of expenses claims are subject to clauses 7.2 and 7.3.

7.2 The Porsche Design Onlineshop shall be liable for simple negligence only if there is a breach of cardinal obligations. Cardinal obligations are material contractual obligations, a breach of which endangers the purpose of the contract and compliance with which the contractual partner is normally entitled to expect. In the event of a simply negligent breach of cardinal contractual obligations, the liability of the Porsche Design Onlineshop shall be limited to compensating the typical damage that was foreseeable by the Porsche Design Onlineshop when the contract was made. In all other respects the Porsche Design Onlineshop will accept no liability for simple negligence.

7.3. The provisions of clause 7.2. shall not apply to claims

  • for loss of life, personal injury and/or impaired health,
  • for malicious concealment of a shortcoming,
  • for the absence of a quality for which the Porsche Design Onlineshop has provided a warranty,
  • based on deliberate misconduct or gross negligence on the part of the Porsche Design Onlineshop, its statutory representatives, its employees and/or vicarious agents and/or
  • based on product liability law.

These exceptions shall remain subject to statutory regulations.

7.4.  In addition to clauses 7.2 and 7.3, the following applies to products with a data memory (e.g. mobile telephones, laptops): The customer is responsible for regularly and fully backing up his data. The Porsche Design online shop is therefore liable for damage due to the loss of data only to the extent that the damage would still have occurred if the data had been properly and regularly backed up.

§8 Reservation of title

Until full payment has been made, the goods shall remain the property of the Porsche Design Onlineshop. If payment is made by means of a payment order to a bank or financial institution, full payment shall not be deemed to have been made until the unconditional, non-returnable amount has been credited to the account of the Porsche Design Onlineshop.

§9 User account

If the customer uses the Porsche Design Onlineshop and registers to do so, the customer shall treat his account and password as confidential. If the customer has reason to believe that his account was misused by third parties the customer shall inform the Porsche Design Onlineshop of this without undue delay.

§10 Rights to set off and retention rights

The customer’s right to offset shall apply only to undisputed or legally established receivables. The customer’s right of retention shall be exercised only with regard to receivables arising from the same legal relationship.

§11 Applicable law

For all disputes arising from or in relation to this contractual relationship, German law applies under the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). The statutory provisions limiting the choice of law and in particular the application of statutory laws of the country, in which the Customer as a consumer has its habitual residence, remain unaffected.

- End of General Business Terms and Conditions -

Right of cancellation

You are entitled to cancel this contract within fourteen days without specifying any reasons.

The cancellation period is fourteen days from the day when you or a third party designated by you who is not the carrier has taken possession of the goods.

To exercise your right of cancellation, you need to send us [Porsche Lizenz- und Handelsgesellschaft mbH & Co. KG, Groenerstrasse 5, 71636 Ludwigsburg, Germany, Phone 0049 [0] 711/911 0, e-mail: contact@porsche-design.com] an unequivocal statement [e.g. a letter sent by regular mail, a fax or an e-mail] expressing your decision to cancel this contract. You may, but are not obliged to, use the enclosed sample cancellation form for this purpose

The cancellation period shall be deemed complied with if you send the notification expressing your desire to exercise the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must refund all payments received from you, including the delivery costs [except for any additional costs that may have arisen if you chose a delivery method other than the most economical standard delivery method offered by us], without undue delay and at the latest within fourteen days of the day on which the notification regarding your cancellation of this contract is received by us. For this refund we will use the same method of payment as used by you in the original transaction, unless expressly agreed otherwise with you; in no case will we charge any fees for refunding the payment. We may refuse to refund the payment until we have received the returned goods or until you have submitted proof of returning the goods, whichever event occurs first.

You must return or deliver the goods to

Porsche Lizenz- und Handelsgesellschaft mbH & Co. KG
Retourenabteilung
c/o LOEWE Logistik & Service GmbH & Co. KG
Roentgenstrasse 17
32052 Herford, Germany

without undue delay and in any case at the latest within fourteen days of the date on which you notify us of the cancellation of this contract. The return period shall be deemed complied with if you send the goods before the expiry of the 14-day period.

You are responsible for the direct costs of returning the goods to us.

You only need to pay for any loss in value of the goods if this loss in value is due to any handling of the goods by you that was not necessary to examine the nature, properties and functionality of the goods.

You may, but are not obliged to, use the following sample cancellation form to exercise the right of cancellation:

Withdrawal (PDF)